Donwood open for orders 13th May 2020

We are opening Donwood for production as of Wednesday 13th May and will operate normal hours of 8am to 5pm. 

You can place orders using usual methods such as fax or email. Strict lead times will need to be adhered to upon return. Someone will be in touch next week in relation to orders already placed with regard to rescheduling.

It is hoped that the initial return to work will as smoothly as can be for us all. The difficulty has been trying to ascertain a co-ordinated return to work along with the rest of the industry. Employees will be informed individually when to return in a staged manner. It would be futile for us to return to work if our other stakeholders such as, suppliers, customers, contractors and colleagues were unable to return as well. Indeed, we have had colleagues here at Donwood that have lost someone close because of the pandemic. Sincere condolences if you have also been badly affected by Covid 19.

At the current time, it is vital that we all do our part in protecting the supply chain by ensuring that bills are paid. Therefore, should you have outstanding payments to make, please could you remit payment.

To ensure the safety of our staff and customers:

For collections, we please ask that your drivers enter reception area where no more than one person will be permitted. For deliveries, our drivers will be been given clear guidelines to follow and we ask that you please ensure that government guidelines are adhered to in ensuring the safety of everyone.

We appreciate it is an extremely difficult time for everyone at the moment and safety is paramount.  We will however, do everything we can to strive for the best service we can provide to deliver your goods as promptly as possible.

Thank you in advance for your understanding and we wish you all the best in staying safe and riding the storm.  We look forward to getting back to total normality as soon as humanly possible.